ace654 Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between ace654 ("Platform", "we", "us") and the user of the platform ("User", "you"). ace654 provides a safe and reliable online betting and casino service for players in Bangladesh.

In these Terms, "Service" includes ace654's website, mobile application, gaming platform, payment system, customer support, and all related technical and commercial operations. ace654 reserves the right to modify these Terms at any time without prior notice.

Any amendments to the Terms take effect as soon as they are published on the website. Continued use of the Service after any change means you have accepted the updated Terms.

Account Registration and Eligibility

2.1 Age Limit and Eligibility

You must be at least 21 years old to open an account and use the services at ace654. This platform is operated exclusively for those aged 21 and above. Opening an account by a minor or an ineligible person is strictly prohibited.

2.2 Single Account Policy

Each person may create only one ace654 account. If the same person operates multiple accounts, those accounts will be closed and all balances may be forfeited.

2.3 Accuracy of Registration Information

All information provided at registration must be completely truthful, accurate, and up to date. ace654 reserves the right to suspend or close an account if false or misleading information is provided. Any changes to your information must be updated immediately.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You may not allow any third party to use your account. If you suspect unauthorized access to your account, notify us immediately via live chat.

Deposit and Withdrawal Terms

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount at ace654 across all methods is ৳200. The minimum withdrawal amount is ৳800. No transactions below these limits can be processed.

3.2 Accepted Payment Methods

ace654 currently supports the following mobile banking methods:

• bKash — transactions from both personal and merchant numbers
• Nagad — mobile financial service of the postal department
• Rocket — mobile banking service of Dutch-Bangla Bank

Transactions must be made only from a mobile banking account registered in your own name. Using a third-party account may result in the transaction being cancelled and your account being suspended.

3.3 Withdrawal Processing Time

Withdrawal requests are generally processed within 5–30 minutes. In some cases, verification may take additional time. ace654 reserves the right to temporarily delay a withdrawal if further verification is required.

3.4 Transaction Restrictions

To prevent fraud and protect the platform, ace654 reserves the right to review, delay, or reject any transaction. Additional identity verification may be required for unusual or suspicious transactions.

Bonus and Promotional Terms

4.1 Welcome Bonus

ace654 offers a 100% bonus on the first deposit, up to ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000. Depositing ৳22,000 gives the maximum bonus of ৳10,000, making the total balance ৳32,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus amount must be wagered 15 times before it can be withdrawn. The bonus funds cannot be withdrawn before the wagering requirement is met.

4.3 General Rules for Bonus Use

• Bonuses must be used within the specified period from the date they are received.
• Each player may not claim the same type of bonus more than once.
• ace654 reserves the right to modify, suspend, or cancel any bonus.
• If bonus abuse or fraud is found, the account may be closed.
• Claiming multiple bonuses at the same time is generally not permitted — the specific terms of each offer apply.

4.4 VIP Program

The ace654 VIP program has four levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% cashback; Gold — up to 1.1% cashback; and Platinum — up to 1.5% weekly cashback. Players can move to higher levels through regular play.

Prohibited Activities and Code of Conduct

5.1 Prohibited Activities

The following activities are strictly prohibited on the ace654 platform:

• Placing bets or operating play on behalf of a third party.
• Exploiting loopholes in the bonus system to gain an unfair advantage.
• Creating multiple accounts to claim bonuses or rewards.
• Attempting to damage the platform through hacking, malware, or any other technical means.
• Using ace654 for money laundering or any illegal financial activity.
• Threatening or behaving inappropriately toward other users or ace654 staff.
• Submitting fake identity documents.

5.2 Consequences of Violations

If any of the above prohibitions are violated, ace654 is fully entitled to suspend or permanently close the account without notice, forfeit all balances and pending winnings, and take legal action if necessary.

Gaming Rules

6.1 Finality of Game Results

All game results are determined by Random Number Generator (RNG) technology and are considered final. If a game is left incomplete due to a technical issue or network disruption, ace654 will attempt to provide a reasonable resolution.

6.2 Technical Errors

ace654 reserves the right to void abnormal results (such as excessive or impossible payouts) caused by software or hardware errors. Any winnings paid out during such an error may be recovered.

6.3 Betting Limits

ace654 sets minimum and maximum betting limits for various games and events, which may change from time to time. Special limits may apply for specific tournaments or sporting events.

Protection of Personal Data

ace654 uses SSL encryption technology to protect users' personal data. Details on how your personal information is collected, used, and protected are available on our Privacy Policy page.

For identity verification, ace654 may request a copy of a national ID card, passport, or other government-issued identification. All documents provided will be stored securely and used only for necessary purposes.

Your data will never be sold to third parties. However, information may be shared with relevant authorities if required by law or for security reasons.

Responsible Gaming and Self-Exclusion

ace654 is fully committed to responsible gaming. Gambling should be for entertainment purposes — not as a solution to financial problems. If you feel you are losing control over your play, please use our responsible gaming tools.

• Option to set deposit limits.
• Option to take a temporary break (cooling-off period).
• Option to request permanent self-exclusion.

For more information on responsible gaming, visit our Responsible Gaming page. This service is for those aged 21 and above only.

Limitation of Liability

ace654 will not be held liable for any loss caused by technical issues, server outages, disruptions to third-party services, or any other uncontrollable circumstances. The platform is provided on an "as is" basis.

ace654's total liability will in no case exceed the actual balance in your account. ace654 is not liable for indirect, incidental, or consequential losses.

If the service is disrupted due to external factors such as natural disasters, government directives, telecommunications outages, or other force majeure events, ace654 will not be obligated to provide any compensation.

Complaints and Dispute Resolution

For any complaint or dispute, please first contact us via our 24/7 live chat support or by email at [email protected]. We review every complaint with the highest priority and aim to resolve it as quickly as possible.

When submitting a complaint, providing your account ID, the date and time of the incident, and the relevant transaction or game reference number will help us resolve the matter more quickly.

Account Closure Policy

11.1 Closure by the User

You may request to close your account at any time via live chat or email. All eligible balances should be withdrawn before the account is closed.

11.2 Closure by ace654

ace654 reserves the right to suspend or close an account for violation of these Terms, suspicious activity, or any other valid reason. If no Terms violation is involved, reasonable notice will be given before closure.

Miscellaneous Provisions

If any provision of these Terms is found to be invalid or unenforceable, all other provisions will remain fully in effect. ace654 may transfer its rights under these Terms to a third party. However, a user may not transfer their obligations or rights under these Terms without the prior written consent of ace654.

These Terms are considered the final document governing your relationship with ace654.

Contact Information

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support — available via the live chat button on the platform

Answers to common questions are available on our FAQ page. To learn more about ace654, visit our About Us page.